All purchases made on the www.charme24.com website are subject to Portuguese law. Any conflict or divergence of interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court.
If our client is located outside mainland Portugal, we inform you that any legal proceedings must be referred to the Portuguese Courts.

RAL - Alternative Dispute Resolution

The competent authorities for the alternative resolution of consumer disputes are:

CNIACC - National Center for Information and Arbitration of Consumer Disputes
Website: https://www.cniacc.pt/pt/ Phone: 213847484

Lisbon Consumer Dispute Arbitration Center
http://www.centroarbitragemlisboa.pt/

These General Conditions of Contract and Use were updated on May 29, 2019.

Do not. Vouchers cannot be combined with current discounts, either in the online store or in the physical store.

Payment for orders placed in the online store www.charme24.com can be made by credit card, Multibanco reference and PayPal.

Multibanco references are valid for three days after they are generated, if payment is not made during this period of time, the order will be cancelled.

For orders worth less than €35.00, the shipping cost to be paid by the customer is €3.50. For orders worth €35.00 or more, shipping costs are free.

After dispatch, the order takes one working day (mainland Portugal) to be delivered, being dispatched on the same day for purchases made until 4pm, from Monday to Friday. Delivery of orders in Madeira takes 1-2 working days and in the Azores 2-4 working days.

The experience of buying products in Gold is slightly different in order to guarantee quality delivery and safeguard the customer, the shipping date increases to 2-3 business days.

In the case of payment by bank transfer, or if your payment is not made immediately, the estimated delivery time will be calculated from the day the payment is received. Charme 24 does not assume any responsibility, or refund the shipping fee, in case of delays.

Please note that for deliveries in remote areas, extra time will be required. Charme 24 is not responsible for late deliveries, in areas or remote regions, where postal services are carried out on certain days.

Yes, you can define a delivery and billing address.

If your experience goes through the physical store, the invoice will be delivered by hand.

If you detect that your order has arrived damaged, you must reject it and contact us via email info@charme24.com and report the situation.

Yes, you can exchange or return the item(s) up to a maximum period of 14 days after the date of receipt of the order.

All products will be checked upon arrival at our service and only those that respect the return conditions will be accepted for exchange or return.

If you opt for a refund of the amount paid, this will be done after carefully checking the condition of the product;

In the case of exchange or reshipment, shipping costs will be charged;

In the case of exchange, reshipment or return due to an error attributable to the Customer, €7.00 (seven) euros of administrative costs will be charged;

If you detect that the order has a manufacturing defect, you must report the problem via email info@charme24.com and report the situation. Later you can choose to have the defective item delivered to one of our physical stores or to send it by post to José & Dulce Ramos Ourivesaria Lda. Rua Dr. Alexandre Sequeira Nº 12C, 2860-458, Moita.

Buy comfortably online and pick up your items at one of the 2 Charme 24 physical stores, at no additional cost.

To pick up your order in store, you must, during the purchase process, select the option “Pick up in store”, in response to the question “Delivery address”. To find out the location of the stores, just go to the Contacts page and you will have access to the respective opening hours.

All products sold online can be searched for by entering a keyword in the SEARCH field on the right side of the page (by clicking on the magnifying glass). You can also contact us by email at info@charme24.com on Whatsapp via the number (+351) 92 802 1736 or on the appropriate social networks ( Facebook and Instagram ).

Yes. You can place your orders through alternative channels (Phone, email , Facebook , Instagram or WhatsApp).

Yes. We ship worldwide, plus shipping costs depending on location.

All customs and customs expenses that may exist will be paid by the customer to the competent services.